FAQs

How do I place my cupcake order?

The quickest way to place an order is online. Choose between Corporate, Occasions and Create Your Own. Then simply choose your product and add any personalisation required. At checkout you can select a delivery date and we will do the rest. If you have any questions you can get in touch and we will do our best to help.
If you are looking to place a large order of over 1000 cupcakes, then please give us a call or use the contact form to get in touch. We are happy to provide special options such as bulk cupcake orders, bespoke packaging, buttercream topped cupcakes, coloured icing finishes and multi-drop deliveries.

How are your cupcakes made?

We are passionate about good cakes here at Print Cakes which is why we bake all our cakes on site, from scratch, using real ingredients you would find in any good baker’s kitchen. This includes Madagascan vanilla extract, free range eggs, fresh lemon zest and creamy butter.

Do you offer cupcakes for dietary requirements?

Our cupcakes are not made using any nuts, but there are nuts on the premises so we cannot guarantee they are 100% nut free. We offer gluten free cupcakes made using gluten free ingredients, but again as the bakery is not gluten free we cannot guarantee there will be no cross contamination. We also bake vegan cupcakes which are proving very popular! Please get in touch if you require any more information or to enquire about any allergies.

What are your cupcakes topped with?

We ice our flat iced cakes with a delicious real vanilla, lemon or chocolate flavour icing which tastes amazing and gives the cupcakes a clean modern finish. The icing also seals our fresh baked sponges inside their foil cases to keep them in perfect condition for at least 5 days from delivery. Our piped buttercream cupcakes have a vanilla, lemon or chocolate flavour buttercream swirl hand piped on top. Our buttercream is made fresh each day with real butter, vanilla extract, lemon juice and cocoa!
Your cupcakes are then topped with an edible image topper disc printed using special edible inks directly onto a tasty icing disc.

Where do you deliver?

We deliver our cupcakes across the UK. They are sent on a next day delivery service with trusted couriers, so they arrive at your door fresh and in perfect condition. 

Can you deliver my order multiple addresses?

Yes, please just make a separate order for each delivery address or if you are a corporate client looking for a multi-drop deliveries simply contact us and we can arrange it for you.

What are your lead times?

We require a minimum of 3 days to process your order. This gives us time to create your edible toppers, bake them and send them out to you. For larger orders we will need at least a weeks notice, please get in touch to discuss your requirements.

When will I receive my order?

Our deliveries are made Tuesday to Saturday. We are currently unable to deliver on Bank Holidays or the next working day following a Bank Holiday.
If you select a delivery date at the checkout, then we will send out your order for next day delivery for that date. You will receive a tracking number so you can keep up to date with your delivery’s progress. The courier will send you a window of time to expect the delivery, please let them know if you or your recipient are not going to be in to receive your order so you can make alternative arrangements with the courier.
Please note, if your cupcakes are time critical we always advise taking delivery the day before an event. Our cupcakes have an excellent shelf life so this will not affect their taste, but will ensure they are happily in your possession ready for their big day.

Can I send the cupcakes as a surprise gift?

Yes you can, you can enter your recipient’s delivery details at checkout. Please keep in mind that the person you are surprising may not be at home at the time of the delivery. Please use the checkout page to let the courier know to leave the cupcakes in a safe place or with a neighbour. Unfortunately we cannot guarantee the courier will be able to to do this.
If no alternative location can be found, the driver will post a card through the door advising that the parcel has been returned to the delivery depot with instructions for re-delivery or collection.
Please note that we cannot take responsibility for parcels left if the recipient is not home at the time of delivery, or for parcels returned to the depot. Please see our Terms and Conditions for further information.

Where will my gift message be written?

You can add a gift message to your order at checkout. We will include this on a postcard which will be placed carefully on top of the cupcakes in the box.

How are the cupcakes packaged?

Boxes of 6, 12 and 24 cupcakes will arrive in a kraft coloured card box with a twine tie and tag. This is perfect for presenting as a gift. They will then be sealed in a postal bag to keep them safe and dry.
For larger cupcake orders, they will be packaged in a card box with packing tape around the outside to seal them. Inside will be your delicious cupcakes safely sat in a sealed tray.
We can also supply single cupcake pods or boxes of 6 and 12 for you to package up the cupcakes at your end. Although not essential, this can work well for larger corporate orders or events where you will be handing out cupcakes for people to take away. Please get in touch for more information on these bespoke options.

How long will they be fresh for?

Our Flat iced cupcakes will be fresh for a minimum of 5 days but typically keep for longer. Our buttercream cupcakes are best eaten within 3 days. They are best kept at room temperature, please do not refrigerate them as this will dry the cupcakes out. Remove the cupcakes from the packaging as soon as you receive them to let them breathe.

What can I add to my cupcakes?

You can add edible messages, logos, photos and images to your cupcakes. Just select the Create Your Own or the Corporate option from the top menu. Some of our ready made occasions cupcakes can also be personalised with names and numbers.

What should I think about when choosing an image for my cupcakes?

Make sure the image or photo is of good quality, 150dpi is sufficient if you are scanning it in. If it prints well on paper (at a minimum size of 5cm for the cupcakes), it should print well on your cupcakes. The image discs are 2” (5cm) in diameter and your image will be printed to this size. Using the Create You Own tool you will get a preview of your cupcake topper before you order. Ensure you are happy with how it looks before you proceed.
If you upload a square or rectangle image then we will crop the image to fit the circle shaped topper, please be aware the corners of your photo will be lost when we zoom in to do this.
We can only print personal, copyright-free images, or images that you have permission to reproduce. By placing an order with us you warrant that any images you ask us to print do not contain anything which would infringe any copyright or trade mark. Please see our Terms & Conditions for more information.

What format should my image be?

We can accept .jpgs and .png files uploaded online, if you’re having any trouble please get in touch. If you are a corporate customer with artwork in a different format (.eps or .pdf for example) then please get in touch and we will be able to accept these too.